Specialists in dementia care · Medellín, Colombia

Terms and Conditions

This is an English translation provided for convenience. In case of any discrepancy, the Spanish version shall prevail.

Last updated: October 5, 2026

These terms govern the use of the website www.centrorelojdearena.com (hereinafter “the site”), owned by HOGAR PARA EL CUIDADO DEL ADULTO MAYOR RELOJ DE ARENA S.A.S., Tax ID (NIT) 900.245.912-9, domiciled in Medellín, Colombia (hereinafter “Centro Reloj de Arena”). By accessing and browsing the site, you accept these terms. If you do not agree with them, please do not use the site.

1. Purpose of the site

The site is for information purposes: to present Centro Reloj de Arena’s services, share educational content about caring for people with dementia and neurodegenerative diseases, and make it easy to contact our team.

2. Content does not replace professional care

The information published on the site, including articles in the School section, videos and podcasts, is general and educational. It does not constitute a diagnosis, treatment or medical advice, and it does not replace an assessment by a healthcare professional. For any health concern, consult the treating professional or emergency services.

3. Information about services

The descriptions of our services and plans are for guidance only. The specific conditions of each service (admission requirements, scope, schedules and fees) are agreed directly with each family after an assessment, and may change without prior notice on the site. The information published does not constitute a binding commercial offer.

4. Proper use of the site

By using the site, you agree to:

  • Provide truthful information in forms and contact channels.
  • Not use the site for unlawful purposes or to send offensive or fraudulent content, or content that infringes the rights of others.
  • Not attempt to access restricted areas of the site or interfere with its operation or security.

5. Intellectual property

The texts, photographs, videos, logos, the Centro Reloj de Arena brand and other content on the site are owned by HOGAR PARA EL CUIDADO DEL ADULTO MAYOR RELOJ DE ARENA S.A.S. or are used with the authorization of their owners. You may view them and share links to them for personal, non-commercial use. Any reproduction, modification or other use requires our prior written authorization.

The photographs published on the site are used with the authorization of the people who appear in them or their representatives.

6. Links to third-party sites

The site may include links to third-party platforms such as YouTube, Spotify, Instagram, Facebook or WhatsApp. We are not responsible for the content, availability or privacy policies of those sites.

7. Limitation of liability

We strive to keep the information on the site accurate and up to date, but we do not guarantee that it is free of errors or that the site will operate without interruption. To the extent permitted by law, Centro Reloj de Arena shall not be liable for damages arising from the use of the information on the site or from the inability to access it.

8. Personal data protection

The processing of the personal data you provide through the site is governed by our Personal Data Processing Policy.

9. Changes to these terms

We may modify these terms at any time. Changes take effect upon publication on this page.

10. Governing law

These terms are governed by the laws of the Republic of Colombia.

11. Contact

If you have questions about these terms, you can write to us at info@centrorelojdearena.com or call us at +57 604 230 5288.